Made with care, packed with intention, delivered to you.
Each Flora & Flame product is prepared in small batches and carefully packed before making its way to you. We'll keep you informed as your order moves through preparation and delivery. Below you'll find everything you need to know about delivery times, costs, tracking and returns.
Delivery, made simple.
Free Tracked 48 delivery on orders over £45. Prefer it sooner? Tracked 24 is available for £5.45.
| Service | In transit | Under £45.00 | Over £45.00 |
|---|---|---|---|
| Royal Mail Tracked 48 | 2–3 working days | £3.95 | Free |
| Royal Mail Tracked 24 | Next working day | £5.45 | £5.45 |
The free threshold is calculated on the order subtotal — before delivery and before any discount code. Countries served: the UK, Ireland, Jersey, Guernsey and the Isle of Man. Orders are usually prepared within 2–3 working days before dispatch, so allow for that on top of the “in transit” column. Delivery times are estimates rather than guaranteed dates. Collection from Pontefract, West Yorkshire is free and available by prior arrangement — the address is provided once a collection time has been agreed.
Your order, from payment to doorstep.
Here's what happens after you click “order” — from payment confirmation to the moment your parcel reaches you.
You place your order
Payment is securely processed by Stripe at checkout. You'll receive an order confirmation and itemised receipt by email within a few minutes.
Your order is made
Your products are prepared especially for your order. Oils are blended, candles are poured and labelled, and soaps are carefully finished and packed. Please allow 2–3 working days for this stage.
It is packed and posted
Your order is carefully packed and handed to Royal Mail. Once scanned, you'll receive your tracking information by email.
It arrives — or I chase it
Tracked 48 usually takes 2–3 working days and Tracked 24 usually arrives the next working day after dispatch. If your parcel goes beyond the expected delivery window, get in touch and I'll follow it up with Royal Mail.
Packed with care. Less waste.
A little more thought goes into what your order arrives in, too.
Glass, carefully protected Glass is carefully wrapped and protected with padding before it leaves us. If your order arrives damaged, send us a photograph and we'll arrange a replacement.
Plantable soap packaging Our soap is wrapped in plantable seed paper. Soak it, plant it and, with a little luck, wildflowers will grow instead of waste.
Simple, recyclable packaging Orders are packed in recycled kraft boxes with paper tape and shredded kraft paper for protection. Our packaging is designed to be easily recyclable or reusable.
Free delivery over £45 Orders over £45 receive free Royal Mail Tracked 48 delivery. For orders below £45, the delivery option selected at checkout applies.
Gifting? We've got you We can leave the invoice out of a gift order. Just mention it in the gift note field and we'll email the invoice to you instead.
Fourteen days, and we'll make things right.
Unopened items can be returned within 14 days of delivery for a refund. For hygiene and safety reasons, sealed cosmetic products that have been opened or unsealed cannot normally be returned under the change-of-mind cancellation right. If something is faulty, damaged, incorrect or not as described, please contact us. Your statutory consumer rights are not affected.
Email before you post anything
Send a note to info@floraandflameritual.com with your order reference and what you'd like to return. I'll confirm the return address and next steps.
Please don't post anything to a guessed address — our return address isn't published publicly.
Send it back
If you're cancelling your order, let us know within 14 days of receiving it. We'll then confirm where to send your return.
Please return eligible change-of-mind items unopened, sealed and in a condition suitable for resale.
Return postage is normally your responsibility unless the item is faulty, damaged, incorrect or not as described.
Your refund
Once your return has been received and checked, we'll process your refund to the original payment method.
We'll email you when the refund has been processed. Your bank or card provider may then take several working days to show the money in your account.
Refunded, opened or not
- Faulty, damaged in transit or not as described
- Wrong item or missing item
- Something goes wrong with the product after purchase
- An order that never arrives
Contact me and I’ll work with you to arrange the appropriate replacement, refund or other remedy.
Not eligible for a change-of-mind return
- Sealed cosmetic or personal-care products that have been opened, where the hygiene exception applies
- Bespoke or personalised products
- Cancellation notified outside the applicable 14-day period
- Items returned without following the confirmed return instructions
None of this affects your statutory rights under the Consumer Rights Act 2015 or the Consumer Contracts Regulations 2013. The full legal wording is in the terms and conditions.
Delivery, returns & the little things.
From when your order leaves us to what happens if something isn't quite right — it's all here.
For ingredients, sensitive skin and product questions, visit our main FAQ.
Because your order is prepared for you rather than simply picked from a shelf. Your soap is carefully checked and prepared for packing, your oils are decanted and labelled, and everything is packed with your order in mind.
We take those extra couple of days to make sure everything is right before it leaves us.
Need something sooner? Email us before ordering — if everything is ready, we can sometimes get your parcel out the same day.
Need it for a birthday, wedding, gift or special occasion?
Email me before ordering and I'll tell you whether I can meet your date.
Call: 07479 646488
For time-sensitive orders, please order early and use tracked delivery.