It's just me
on the other end.
No help desk, no ticket number. Messages usually get a reply within one working day — occasionally the next if I'm mid-pour.
- Emailinfo@floraandflameritual.com
- Phone07479 646488
- WhatsAppMessage me
- Based inPontefract, West Yorkshire
Please don't include sensitive personal information in your message.
What to include, and when you will hear back.
There are a few different reasons you might get in touch. A little detail in your first message helps me give you a useful answer without having to come back with a lot of questions.
Order questions
Usually within one working dayInclude: your order number, the name on the order and what you need help with.
Product questions
Same working day, usuallyInclude: the product name and what you'd like to know — ingredients, scent, use or suitability.
An order that has gone wrong
Same day, prioritisedSend your order reference and tell me what has happened. If something has arrived damaged, broken, missing or not as described, I'll prioritise your message and work with you to put it right.
If useful, include a photograph of the item or packaging — it can help me understand what happened and resolve things more quickly.
Weddings, events & favours
Two working daysPlanning something special? Tell me your date, quantity, product you are considering and budget.
I can help with wedding favours, event gifts and small batch orders, including personalised options where appropriate. For large orders, earlier notice is helpful so I can check availability, production time and what's possible for your date.
For orders of more than 20 items, please allow at least three weeks' notice. Larger or more bespoke requests may need longer.
A little detail helps.
A few useful details in your first message mean I can give you a helpful answer without coming back with lots of questions.
For an order Order number · name on the order · what has happened
For a product Product name · what you'd like to know · how you intend to use it
For a gift Who you are buying for · occasion · approximate budget
For weddings & events Date · quantity · product or favour idea · budget
Pontefract based, with a wider reach.
Flora & Flame Ritual is based in Pontefract. Orders are prepared here and sent across the UK and selected destinations.
- 01 — Delivery across the UKFrom Pontefract to your door.
Orders are carefully prepared and sent across the UK, with selected delivery options available for Ireland, the Channel Islands and the Isle of Man.
Delivery services, costs and estimated timings are set out on our Delivery & Returns page.
- 02 — Markets & eventsFind Flora & Flame in person.
You'll find Flora & Flame Ritual at selected markets and events around Pontefract, Wakefield, Leeds and further afield.
Upcoming dates will be shared on our website and through our social channels.
Your question may already be answered.
Ordering, delivery, ingredients, returns and the products themselves — you'll find the most common questions on our FAQ page.
Can't find what you're looking for? Email info@floraandflameritual.com and I'll be happy to help.